CAREERS

To apply for a position, please submit a cover letter and current resume to info@wagnoliavet.com.

Wagnolia Veterinary Clinic is growing, and we are looking for bright, motivated, service-oriented individuals who are looking to provide positive outcomes and experiences for our patients and clients, treating each pet like she is our own. Currently, we are seeking candidates for client care coordinator, veterinary technician, veterinary assistant, and veterinarian positions.

Opened in 2019, Wagnolia Veterinary Clinic is located in the Uptown neighborhood of Chicago. We are a growing and modern state-of-the-art veterinary clinic offering progressive medicine. If you want to be part of a team that values collaboration, community service, and a supportive work environment, keep reading!

Our clinic's mission is to provide excellent veterinary care in a low-stress environment. We strive to be great communicators, to have compassion, and to stay ahead on new techniques and information. We care deeply about developing a strong, motivated, and happy team and have a passion for community service. We work closely with local rescues to provide high quality veterinary care for their pets and partner with other charitable organizations in the city to help where we can.

What’s in It for You?

This is a great opportunity for someone who wants to make an immediate and lasting impact in a progressive clinic. We offer competitive salary, holidays, PTO, pet healthcare benefits and emphasize continuing education and career growth. We host regular lunch and learn lectures to keep staff and doctors apprised of cutting edge medicine. Full time employees additionally receive medical benefits. We are close to public transportation (Wilson red line stop, buses).

Commitment to Diversity & Inclusion

Wagnolia Veterinary Clinic is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Client Care Coordinator

What you’ll be doing (the job)

Answering phone calls and emails, scheduling appointments, triaging questions, and preparing our clients for their visit (PetDesk or other practice management applications)
Versed in electronic or cloud-based practice management software
Welcoming clients in a friendly, helpful, and compassionate manner
Coordinating workflow between clients and the clinical team
Educating and advising clients regarding hospital services and practices
Relaying doctors’ recommendations to clients
Learning about the best quality of medicine and pet care by attending staff meetings and on and off-premises CE events
Processing client requests while ensuring the highest quality of care and satisfaction for our clients at all times
Processing admissions and discharges and accurately scheduling follow up appointments as necessary. Ensure food and meds orders are properly filled
Processing invoices and payments accurately
Updating and maintaining client/pet records and files in accordance with legal requirements
Helping with other administrative duties and projects as appropriate
Serving as an integral link between the clinic and the community by helping with social media and event planning
Other duties and tasks as they arise

What we need from you (requirements)

At least a year of experience in client facing role. You care about providing a good experience for all of our pet owners and their animals.
Excellent follow-up skills with clients and colleagues.
You are organized, detail-oriented and have excellent follow-up skills.
Common sense. You understand the importance of following our systems but when you have a question about a special case or something that falls outside the norm, you know to escalate it to the right people.
Reliability and punctuality. You understand the importance of your role to the team and our clients.
Patience. You take the feelings and needs of others into account, display patience even when others around you may be stressed, upset. This includes pets, owners, and colleagues.
Resilience. You are able to stay the course, support co-workers, pets and pet owners in the face of pressure or hardship.
You are an excellent communicator. You are a good listener and able to distill critical patient information to veterinarians, other teammates, and patiently explain clinic hours, services, medical standards of care to clients.
Empathy and compassion. As the first and last person our clients and pets interact with during a visit you do your best to ensure that owners and pets feel welcome, safe, and cared for.
Have demonstrated experience using Windows-based computer programs.
Experience using social media tools like Instagram, Facebook, Twitter.
Able to lift 30 lbs.

CLIENT CARE COORDINATOR

Veterinary Technician and Veterinary Assistant

Patient care

Perform intake and triage care.
Serve as the veterinarian’s eyes, hands, and ears during the hour-by-hour care of a hospitalized pet.
Resident expert in safely controlling and restraining animals for blood and urine samples, especially difficult patients. Train other staff members as needed.
Perform fear-free restraint for dogs and cats, and inform a doctor when a patient is stressed.
Perform basic technical skills, including venipuncture, cystocentesis, radiography, and blood pressure measurement.
Communication and documentation
Client communication / lab callbacks / progress reports
Engender customer loyalty and provide excellent service to pet owners by explaining billing, procedures and medications, celebrating good news and supporting them in times of stress and loss.

Laboratory procedures

Prepare and read ear and skin cytologies.
Prepare and read urinalyses and fecal flotations.
Clean and maintain laboratory equipment.
Use common diagnostic equipment.

Anesthesia and surgical assistance

Provide surgical assistance, including patient preparation, IV catheter placement, monitoring anesthesia, post-operative care, discharge, and sterilization of equipment and instruments.
Perform dental prophylaxis.
Clean and maintain surgical and anesthetic equipment and surgical and dental suites.
Perform dental radiography.

Miscellaneous

Cleaning
Organization
Inventory

Teamwork

Treat all team members with kindness.
Attend and engage in staff meetings.

VET TECH & ASSISTANT

Associate Veterinarian

Wagnolia Veterinary Clinic is looking for a part-time veterinarian who will initially commit to 20-30 hours per week but anticipate this position will grow into a full time role over the next six months for the right person.

Responsibilities

Perform physical examinations and treat patients, employing fear free tactics and provide a low stress experience for every patient.
Educate on the importance of preventive care through use of annual wellness lab assessments, core and lifestyle-specific vaccinations, and year-round parasite prevention.
Perform surgery and anesthesia.
Practice evidence-based medicine.
Communication and documentation. You’ll perform client communication / lab callbacks / progress reports.
Engender customer loyalty and provide excellent service to pet owners by explaining procedures and medications, celebrating good news, and supporting them in times of stress and loss.
Collaboration. You'll work closely with the medical director to create uniform and evidence-based protocols for consistent and sensible patient care. Your input matters and we want you to communicate and contribute to medical and customer service protocols.
Mentor our amazing, dedicated, and motivated support team.

Required Experience

Must have a Doctor of Veterinary Medicine degree and be licensed to practice in Illinois.
Surgical experience. You have experience performing dentistry (including ability to interpret intraoral radiographs and perform extractions) and basic soft tissue procedures (spay, neuter, mass removals, cystotomy).
Anesthesia experience. You have experience in creating and performing anesthetic protocols including locoregional anesthesia to provide safe outcomes and adequate pain management and comfort for all patients.
Solid computer skills. We use cloud-based practice management software.

Required Skills/Traits

Organization. You can calmly prioritize and resolve time-sensitive issues.
Empathy and Compassion. You take the feelings and needs of others into account, display patience even when others around you may be stressed or upset. This includes pets, owners, and colleagues.
Resilience. You can stay the course, support co-workers, pets, and pet owners in the face of pressure or hardship.
Excellent communication, oral and written. You are a good listener and able to distill critical patient information into your treatment plan. You can thoroughly yet succinctly explain wellness, follow-up care and treatment options to pet owners.
You are a good writer, clear and succinct with the utmost attention to detail when writing medical records.
You are able to meet the physical demands of the role, including lifting and standing for extended periods of time.

Preferred

Fear Free certified or Low Stress Handling technique trained.
Interest in community events and public education. We work with local groups and businesses to provide education and information to the public on topics including preventive care, medicine, behavioral health, and One Health.

ASSOCIATE VETERINARIAN